About Malik Gore

AI Solutions Engineer · 20+ Years in Telecom, Contact Centers & Conversational AI

Currently seeking AI Solutions Engineer, AI Automation Engineer, Conversational AI Engineer, Contact Center AI Engineer, or AI Integration Specialist roles — remote or Utah-based. Also open to select consulting engagements. See the hire-me page →

My Journey

With over two decades of hands-on experience designing and supporting enterprise communication and contact center systems, I've evolved my expertise into a new focus: building AI systems that make communication smarter, faster, and more human.

That path runs through Iron Bow Technologies, NICE inContact, LogMeIn, XANT.ai (InsideSales.com), CSS Corp, and Seekwell — from senior network technician to NOC engineer to NOC manager to senior telecom engineer. Along the way I shipped automation, integrations, and AI tooling alongside the voice and contact center infrastructure I was already responsible for.

I bridge deep technical knowledge with practical business outcomes. Whether deploying a conversational AI agent, integrating an LLM into an enterprise workflow, or wiring AI into a contact center stack, I design systems that work in production — scalable, measurable, and aligned with what the business actually needs.

What I Build

I specialize in creating AI-driven systems that transform how companies communicate, sell, and support their customers.

AI Agents & Chatbots

Custom-built conversational systems that automate engagement, support, and lead qualification using CrewAI, LLMs, and real-time data.

Contact Center Automation

Voice, chat, and omnichannel solutions integrating Cisco, Twilio, and Asterisk to enhance customer experience and reduce cost.

SMS/MMS Workflows

Smart messaging automations that personalize outreach and scale communication.

LLM & Prompt Engineering

Fine-tuned language models and custom prompt architectures for specific industries and business tasks.

Analytics & Dashboards

AI-powered monitoring and reporting tools that give leaders real-time visibility into performance and opportunities.

Technical Toolkit

Languages: Python, JavaScript (Node.js, Express, React)

Platforms: AWS, Azure, Supabase, CrewAI, Flask, FastAPI

Telecom Stack: Cisco, Asterisk, Twilio, SIP, IVR, WebRTC

AI & Data: LLM Integration, Fine-tuning, Generative AI, Prompt Engineering

Certifications

OCI AI Foundations

Google AI Essentials

Cisco DevNet Associate

ITIL Foundation

CompTIA A+

CompTIA Network+

Education

Associate Degree — Computer Science

My Philosophy

I don't just build automation — I build systems that hold up in production. Every project starts from the same question: what is the business outcome this is supposed to deliver, and what is the simplest stack that can deliver it reliably? The next wave of value will come from human-AI collaboration deployed inside the operational realities of real companies — phones that have to ring, agents that have to escalate, data that has to stay clean — and that's the work I want to do.

My Publications

Explore my insights on AI, automation, and the future of business communication.

The Conversational Singularity

Let's Work Together

Open to full-time AI engineering roles — and to select consulting engagements that modernize operations, automate intelligently, and communicate at scale.

Hire Me Get in Touch